Name: CompTIA A+ (220-1201 and 220-1202)
Price: 2480.00 USD
Availability: InStock

Course Description

This intensive five-day instructor-led course prepares students for the CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) certification exams. The course provides a comprehensive overview of hardware, operating systems, networking, security, cloud technologies, troubleshooting, and operational procedures required for today's IT support professionals. Through instructor-led lectures, demonstrations, and hands-on labs, students develop the foundational skills necessary for help desk, desktop support, and technical support roles.

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Audience Profile

This course is intended for:

Help Desk Technicians
Desktop Support Specialists
IT Support Professionals
Technical Support Representatives
Field Service Technicians
Entry-Level IT Personnel
Individuals preparing for the CompTIA A+ certification exams

Prerequisites

Before enrolling, you should have:

Basic computer literacy
Familiarity with Windows operating systems
No prior certifications required

— What You'll Learn —

Learning Objectives

In this course, you will learn to:

1Identify and support computer hardware components
2Configure and troubleshoot operating systems
3Support wired and wireless networks
4Install and manage mobile devices
5Implement basic cybersecurity best practices
6Troubleshoot hardware, software, and connectivity issues
7Understand cloud computing and virtualization concepts
8Apply professional operational procedures
9Prepare for the CompTIA A+ certification exams

— Day-by-Day —

Course Outline

Day 1: Hardware and Mobile Devices

Module 1

Introduction to CompTIA A+

Certification overview
Exam objectives and structure
IT career pathways
Troubleshooting methodology

Module 2

Computer Hardware Fundamentals

Motherboards
CPUs
Memory technologies
Storage devices
Power supplies
Expansion cards

Module 3

Peripheral Devices

Monitors
Printers
Scanners
Input devices
External storage

Module 4

Mobile Devices

Laptops
Smartphones
Tablets
Mobile accessories
Docking stations
Mobile connectivity

Day 2: Networking, Cloud, and Virtualization

Module 5

Networking Fundamentals

Network types and topologies
TCP/IP fundamentals
IPv4 and IPv6
Ports and protocols
DNS and DHCP

Module 6

Network Infrastructure

Switches
Routers
Wireless access points
Firewalls
Network cabling

Module 7

Wireless Networking

Wi-Fi standards
Wireless security
Mobile connectivity technologies

Module 8

Cloud Computing and Virtualization

Cloud service models
Cloud deployment models
Virtual machines
Hypervisors
Virtual desktop infrastructure

Day 3: Operating Systems and System Management

Module 9

Windows Operating Systems

Windows installation
Windows editions
System configuration
Administrative tools

Module 10

Windows Utilities

Task Manager
Services
Event Viewer
Registry
Command-line tools

Module 11

Linux and macOS Fundamentals

Linux basics macOS basics
File systems
User management

Module 12

System Maintenance

Updates and patching
Backup and recovery
Performance optimization

Day 4: Security and Troubleshooting

Module 13

Security Fundamentals

Authentication and authorization
Multifactor authentication
Access controls
Physical security

Module 14

Cybersecurity Threats

Malware
Ransomware
Phishing
Social engineering
Insider threats

Module 15

Security Technologies

Firewalls
Endpoint protection
Encryption
Mobile security
Secure wireless networking

Module 16

Hardware, Software, and Network Troubleshooting

Troubleshooting methodology
Common hardware issues
Operating system issues
Network connectivity problems
Mobile device troubleshooting

Day 5: Operational Procedures and Certification Preparation

Module 17

IT Operational Procedures

Documentation standards
Ticketing systems
Change management
Asset management
Service-level agreements

Module 18

Professionalism and Customer Service

Communication skills
Escalation procedures
Remote support best practices

Module 19

Safety and Environmental Procedures

Electrical safety
ESD protection
Equipment disposal
Workplace safety

Module 20

Certification Exam Preparation

Core 1 exam review
Core 2 exam review
Performance-based question strategies
Practice exams and readiness assessment

— Additional Details —

What else is included

Hands-On Activities Included

PC hardware identification
Laptop component replacement
BIOS and UEFI configuration
Mobile device setup
Network configuration
Wireless network setup
IP addressing exercises
Virtual machine deployment
Windows installation
User account management
System administration tasks
Backup and recovery exercises
Malware remediation
Security configuration
Troubleshooting exercises
Incident response scenarios
Comprehensive troubleshooting scenarios
Performance-based question practice
Mock certification exercises

Note: Course outlines are provided as a general guide. Content, pacing, labs, and instructional emphasis may vary based on instructor expertise, student experience levels, and customer-specific learning objectives.

CompTIA A+ (220-1201 and 220-1202)