Overview
Credits: 4 Credits to ITIL Expert
PMI® PDUs: 36
Course Description
This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Audience Profile
The Release, Control and Validation Capability course will be of interest to:
* Individuals who have their ITIL® v3 Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
* Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
* IT professionals involved in IT Service Management implementation and improvement programs.
* A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT business process owners, IT practitioners.
Prerequisite(s) Recommended
Candidates for this course must:
* Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.
* There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
* It is also strongly recommended that candidates:
• Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
• Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
o Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing
* It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.
Learning Objectives
At the end of this course, the learner will gain competencies in:
* Understanding Service Management as a Practice and Service Transition principles, purpose and objective.
* Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
* The activities, methods and functions used in each of the Release, Control and Validation processes.
* The application of Release, Control and Validation processes, activities and functions to achieve operational excellence.
* How to measure Release, Control and Validation performance.
* The importance of IT Security and how it supports Release, Control and Validation.
* Understanding technology and implementation requirements in support of Release, Control and Validation.
* The challenges, critical success factors and risks related with Release, Control and Validation.
Course Student Material
* Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
* ITIL best practice core books are available as electronic .pdf, printed book and online subscription versions.
Course Outline
Course Outline
- Introduction & SM as a practice
- Service Asset & Configuration Management
- Service Validation and Testing
- Knowledge Management
- Change Management
- Release & Deployment Management
- Request Fulfillment
- Technology & Implementation
- Service Evaluation
- Exam Preparation
- Exam