Overview
Course Description
Thank you for reading this post, don't forget to subscribe!This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook.
Audience Profile
This course is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, or support professionals who plan to install and deploy Microsoft Dynamics CRM 4.0 and understand the technical aspects and administrative functionality of Microsoft Dynamics CRM.
Prerequisite(s) Recommended
Before attending this course, students must have:
- Working knowledge of Microsoft Dynamics Windows Server 2003, Active Directory
- Internet Information Services (IIS)
- Microsoft Exchange
- Microsoft SQL Server 2005
- Microsoft Outlook.
Learning Objectives
After completing this course, students will be able to:
- Identify the Hardware and Software requirements for the various Microsoft Dynamics CRM deployment scenarios.
- This course syllabus should be used to determine whether the course is appropriate for the students, based on their current skills and technical training needs.
- Execute the pre-installation checklist requirements that must be in place before installing Microsoft Dynamics CRM Server.
- Complete the Installation procedures for the Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Microsoft Office Outlook, and Microsoft Dynamics CRM E-mail Router.
- Complete the Post-installation review that verifies the validity of the installation.
- Complete several Post-installation tasks. This includes loading of sample data.
- Upgrade a Microsoft Dynamics CRM v3.0 installation to 4.0.
- Uninstall Microsoft Dynamics CRM 4.0.
Course Outline
Course Outline
Module 1: Microsoft Dynamics CRM Components
Microsoft Dynamics CRM Components.
Microsoft Dynamics CRM Server.
Microsoft Dynamics CRM for Microsoft Office Outlook.
Microsoft Dynamics CRM E-mail Router.
Microsoft SQL Server 2005.
Active Directory.
Internet Information Systems.
Module 2: Planning the Microsoft Dynamics CRM Installation
Planning the Microsoft Dynamics CRM Deployment.
Hardware Requirements.
Software Requirements.
Active Directory and Microsoft Dynamics CRM 4.0.
Microsoft SQL Server 2005 and Microsoft Dynamics CRM 4.0.
IIS and Microsoft Dynamics CRM 4.0.
Microsoft Dynamics CRM 4.0 Licensing Model.
Microsoft Dynamics CRM Editions.
Privileges for the Installation User.
Module 3: Microsoft Dynamics CRM Server Installation
Microsoft Dynamics CRM Server Architecture.
Key Features of Microsoft Dynamics CRM Server.
Install Microsoft Dynamics CRM Server 4.0 Setup.
Microsoft Dynamics CRM Server Pre-Installation Checklist.
Installing Microsoft Dynamics CRM 4.0 Enterprise.
Components Installed During Server Setup.
Installing the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server Reporting Services.
Post-Installation Tasks.
Deploying Microsoft Dynamics CRM for Internet Access.
Installing Microsoft Dynamics CRM 4.0 using Command Line.
Installing the Sample Database.
Module 4: Microsoft Dynamics CRM E-Mail Router
Understanding the E-mail Router.
Installing the E-mail Router and Rule Deployment Wizard.
Configuring the E-mail Router.
Module 5: Microsoft Dynamics CRM for Microsoft Office Outlook
Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook Overview.
Installing Microsoft Dynamics CRM for Office Outlook.
Using Microsoft Dynamics CRM for Outlook with Offline Access
.
Module 6: Redeploying Microsoft Dynamics CRM 4.0
Reasons for Redeploying Microsoft Dynamics CRM.
Planning the Redeployment.
The Redeployment Process.
Module 7: Upgrading to Microsoft Dynamics CRM 4.0
Overview of the Upgrade Process
Module 8: Uninstalling and Repairing Microsoft Dynamics CRM 4.0
Repair Microsoft Dynamics CRM Server.
Repair Microsoft Dynamics CRM for Outlook.
Repair and the Microsoft Dynamics CRM E-mail Router.
Uninstall Microsoft Dynamics CRM 4.0 Server.
Uninstall the Microsoft Dynamics CRM E-mail Router.
Uninstall Connector for Microsoft SQL Reporting Services.
Uninstall Microsoft Dynamics CRM for Office Outlook.