ITIL® v3 Foundation Simulation Course

Credits: 2 Credits to ITIL Expert

PMI® PDUs: 18

Course Description

This exciting and dynamic 4-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses. This special course includes a full day of highly interactive teambuilding leveraging the student’s new knowledge of ITIL. Students will actually exercise the ITIL practices in this extremely educational simulation.

The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Audience Profile

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.

Prerequisite(s) Recommended

None, although a familiarity with IT service delivery will be beneficial.


Learning Objectives

At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Outline

  • Introduction
  • Service Design
  • Simulation
  • Continual Service Improvement
  • Service Management as a Practice
  • Service Transition
  • Technology and Architecture
  • Service Lifecycle
  • Service Strategy
  • Service Operation
  • Exam Preparation
  • Service Operation Course Evaluation