CompTIA A+ (220-1001 & 220-1002)

CompTIA A+ certification is an internationally recognized, vendor-neutral certification that many employers consider a prerequisite for entry-level IT employment. A+ certification signifies that the individual is capable of performing tasks such as installation, configuration and troubleshooting of common PC systems.

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Audience Profile

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1001 Certification Exam and the CompTIA A+ Core 2 220-1002 Certification Exam.

At Course Completion

Upon successful completion of this course, students will learn:

• Identify the hardware components of personal computers and mobile digital devices.
• Identify networking and security fundamentals.
• Install, configure, and troubleshoot display devices.
• Install and configure peripheral components.
• Manage system components.
• Manage data storage.
• Identify the hardware and software requirements for client environment configurations.
• Identify network technologies.
• Install and configure networking capabilities.
• Support mobile digital devices.
• Support printers and multifunction devices.

Prerequisite(s) Recommended

None. Recommended Knowledge: Basic knowledge of computer hardware and operating systems

1 – INSTALLING AND CONFIGURING PC COMPONENTS

• Use Appropriate Safety Procedures
• PC Components
• Common Connection Interfaces
• Install Peripheral Devices

2 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING DISPLAY AND MULTIMEDIA DEVICES

• Install and Configure Display Devices
• Troubleshoot Display Devices
• Install and Configure Multimedia Devices

3 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING STORAGE DEVICES

• Install System Memory
• Install and Configure Mass Storage Devices
• Install and Configure Removable Storage
• Configure RAID
• Troubleshoot Storage Devices

4 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING INTERNAL SYSTEM COMPONENTS

• Install and Upgrade CPUs
• Configure and Update BIOS/UEFI
• Install Power Supplies
• Troubleshoot Internal System Components
• Configure a Custom PC

5 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING PRINT DEVICES

• Maintain Laser Printers
• Maintain Inkjet Printers
• Maintain Impact, Thermal, and 3D Printers
• Install and Configure Printers
• Troubleshoot Print Device Issues
• Install and Configure Imaging Devices

6 – NETWORK INFRASTRUCTURE CONCEPTS

• Wired Networks
• Network Hardware Devices
• Wireless Networks
• Internet Connection Types
• Network Configuration Concepts
• Network Services

7 – CONFIGURING AND TROUBLESHOOTING NETWORKS

• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connections
• Install and Configure IoT Devices

8 – SUPPORTING AND TROUBLESHOOTING LAPTOPS

• Use Laptop Features
• Install and Configure Laptop Hardware
• Troubleshoot Common Laptop Issues

9 – SUPPORTING AND TROUBLESHOOTING MOBILE DEVICES

• Mobile Device Types
• Connect and Configure Mobile Device Accessories
• Configure Mobile Device Network Connectivity
• Support Mobile Apps
• Secure Mobile Devices
• Troubleshoot Mobile Device Issues

10 – IMPLEMENTING CLIENT VIRTUALIZATION AND CLOUD COMPUTING

• Configure Client-Side Virtualization
• Cloud Computing Concepts

11 – SUPPORTING OPERATING SYSTEMS

• Identify Common Operating Systems
• Troubleshooting Methodology
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows

12 – MAINTAINING AND TROUBLESHOOTING MICROSOFT WINDOWS

• Install and Manage Windows Applications
• Manage Windows Performance
• Troubleshoot Windows

13 – INSTALLING, CONFIGURING, AND MAINTAINING OPERATING SYSTEMS

• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs

14 – MANAGING USERS, WORKSTATIONS, AND SHARED RESOURCES

• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies

15 – SECURITY CONCEPTS

• Logical Security Concepts
• Threats and Vulnerabilities
• Physical Security Measures

16 – SECURING WORKSTATIONS AND DATA

• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response

17 – TROUBLESHOOTING WORKSTATION SECURITY ISSUES

• Detect, Remove, and Prevent Malware
• Troubleshoot Common Workstation Security Issues

18 – IMPLEMENTING OPERATIONAL PROCEDURES

• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication