Overview
Overview
Thank you for reading this post, don't forget to subscribe!The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.
Audience Profile
The primary audience for this course is as follows:
- Administrator IT support personnel
- Helpdesk support staff
Prerequisite(s) Recommended
There are no prerequisites for this course.
Learning Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Explore the version 11.0 features and functions
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Course Outline
Course Outline
Module 1: Introduction to Unity Connection 11.X
Lessons
• An Overview of Cisco Unity Connection
• What is Cisco Unity Connection?
• Feature/Capacity Summary
• Appliance Architecture
• User Access to Inbox
• Active-Active, High-Availability Deployment
• Digital Networking
• What’s New in 10.x/11.x?
• HTTPS Networking
• Single Sign-On
• Video Greetings
• Tenant Partitioning
• Message Status on Reply/Reply-All
• Mailbox quota email notification
• Voice Message attachment in HTML Notification
Lab: Verifying Connectivity and Call Flow
Lab: Verifying and Configuring Call Handlers
Lab: Working with Users and Extensions in Voice Mail
Module 2: Administration Interfaces for Cisco Unity Connection
Lessons
• Logging into Cisco Unity Connection Applications
• Platform Administration
• Application Administration
• Application Interfaces
• UC Admin
• Unified Serviceability
• Unity Connection Serviceability
• Unified Reporting
• ELM
• OS Admin
• DRS
• SLI
• Single Sign-On
Lab: Preparing to Configure Users and Contacts
Lab: Managing Users and Contacts
Lab: Managing Multiple Users
Module 3: Connection Users & Contacts
Lessons
• Understanding Users and Contacts
• Defining Users
• Defining Contacts
• Preparing to Configure Users
• Configuring Authentication Rules
• Configuring Class of Service
• Configuring Schedules and Holidays
• Configuring User Templates
• Configuring Users
• Understanding Contacts
• Configuring Contacts
• Managing Multiple Users
• Configuring Multiple Users
• Importing Uses Using AXL
• Importing Users Using LDAP
• Importing Users Using Bulk Administration Tool
• Reviewing Users
Lab: Implementing the Dial Plan
Lab: Understanding User Features
Lab: Implementing Messaging and User Features
Module 4: Understanding Call Handlers & Call Flow
Lessons
• Understanding Telephony Integration
• Understanding Call Agent (CUCM) Routing Requirements
• Describing Phone System Integration
• Configuring Phone System Integration
• How the System Handles Calls
• Defining Call Routing: Direct and Forwarded
• Describing Call Routing – Direct
• Describing Call Routing Forwarded
• Implementing Call Routing
• Describe Call Handlers
• Configure Call Handlers
• Describe Directory Handlers
• Configure Directory Handlers
• Describe Interview Handlers
• Configure Interview Handlers
• Reviewing Incoming Call Flows
• Reviewing Incoming Call Handling Components
Lab: Implementing an Audiotext Application
Lab: Using Cisco Unity Connection Tools and Reports
Module 5: Unity Connection Features
Lessons
• Understanding the Dial Plan
• Dial Plan Components
• Dial Plan Examples
• Dial Plan Configuration
• Understanding User Features
• Describe Video Greetings
• Understanding Integrated Messaging vs. Single Inbox
• Configuring Integrated Messaging
• Configuring Single Inbox
• Accessing Voice Messaging and User Features
• Accessing Voice Messaging
• Visual Voicemail
• Implementing ViewMail for Outlook
• Personal Communications Assistant (PCA)
• Accessing Voice Messaging Using RSS Feeds
• Implementing Secure Messaging
• Secure Messaging vs. Private Messaging
• Configuring Secure and Private Messaging
• Managing Distribution Lists
• System Distribution Lists
• Private Distribution Lists
• Creating an Audiotext Application
• Audiotext Application Design
• Audiotext Application Configuration
No Labs for this Module
Module 6: Connection Tools & Reports
Lessons
• Greeting Administrator
• Understanding Greeting Administrator
• Greeting Administrator Configuration
• Tools and Reports
• Using the Bulk Edit Feature
• Using Task Management
• Using Cisco Unity Connection Reports
• Using the Disaster Recovery System
• Configuring Backups
• Performing Restore Operations
No Labs for this Module