Overview
Overview
Thank you for reading this post, don't forget to subscribe!Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.
Audience Profile
The primary audience for this course is as follows:
- Network administrators and network engineers
- Cisco CCNA Collaboration candidates
The secondary audience for this course is as follows:
- Systems engineers
Prerequisite(s) Recommended
There are no prerequisites for this course.
Learning Objectives
Upon completing this course, students will be able to meet these objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Course Outline
Course Outline
Module 1: Cisco Unified Communications Solutions
Lessons
• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions
Discovery Lab: Verify System Information
Discovery Lab: Obtain Platform Details with CLI from Cisco Unified Communications Manager
Discovery Lab: Verify Voicemail Integration
Lab: Remote Lab Access
Lab: Explore Administrator Interfaces
Module 2: Administrator and End-User Interfaces
Lessons
• Understanding Administrator Interfaces
• Understanding End-User Interfaces
Discovery Lab: Discover the Cisco Unified Communications Manager CoS Implementation
Discovery Lab: Discover the Cisco Unified Communications Manager Call Routing Implementation
Discovery Lab: Discover the Cisco Unified Communications Manager Express COR Implementation
Lab: Explore End-User Interfaces
Lab: Enhanced – Explore Call Flows in Cisco Unified Communications Manager
Module 3: Call Flows in Cisco Call Control Platforms
Lessons
• Understanding Call Flows and Call Legs
• Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
• Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Discovery Lab: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
Discovery Lab: Configure and Verify Endpoint Basic Configuration Elements
Discovery Lab: Device Settings Configuration
Lab: Enhanced – Explore Call Flows in Cisco Unified Communications Manager Express
Lab: Implement End Users
Module 4: Endpoint and End-User Administration
Lessons
• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options
Discovery Lab: Configure Cisco Extension
Discovery Lab: Configure Hunt Groups
Discovery Lab: Configure Cisco Unified Mobility on HQ Phone 1
Discovery Lab: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
Lab: Enhanced – Implement Endpoints
Lab: Enhanced – Enable Telephony Features
Module 5: End User Telephony and Mobility Features
Lessons
• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features
Discovery Lab: Verify the Cisco Unity Connection Integration
Discovery Lab: Configure a User Template
Discovery Lab: Configure a User
Discovery Lab: Configure Cisco MediaSense for Video Greeting
Lab: Enhanced – Enable Mobility Features
Lab: Enhanced – Implement End Users and Voice Mailboxes
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Lessons
• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service
Discovery Lab: Configure Cisco Unity Connection for Video Greeting
Discovery Lab: Use Cisco Unified Reporting
Discovery Lab: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
Discovery Lab: Generate User Reports
Lab: Enable Cisco Unified Communications Manager IM and Presence Service
Lab: Provide End-User Support
Module 7: Cisco Unified Communications Solutions Maintenance
Lessons
• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voicemail in Cisco Unity Connection
• Understanding the Disaster Recovery System
Discovery Lab: Generate and View a QoS Detail report
Discovery Lab: Generate and View a Gateway Utilization Report
Discovery Lab: Generate a Cisco Unity Connection Serviceability Report
Discovery Lab: Generate Cisco Unified Serviceability Reports
Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab: Monitor the System with Cisco Unified RTMT
Lab: Back Up Cisco Unified Communications Manager